RETURNS & REFUNDS
The Policy envisages the terms and conditions under which:
(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) A refund may be obtained for goods purchased by you, subject to certain conditions ;
(c) You may cancel orders for goods purchased by you within a stipulated period of time"
It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.
What I can return and when?
(a) You receive a faulty or defective product.
(b) You receive a different product.
(c) You receive a product that looks different from how it appeared on the product page.
(d) If the product does not fit well (size issues only for clothing).
(e) A credit note is issued which can be used within a span of 1 year.
What products can NOT be returned?
(a) Items that have been worn, washed or soiled;
(b) Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty
(c) Consumable products like bath and beauty products;
(d) Bulky items like furniture, statues, paintings, temples (mandir).
(e) Custom made products.
Conditions for returning products
(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.
(e) Products that are eligible for a return, can be returned within 5 days of receiving the merchandise.
(f) In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 24 hours of receiving your order.
(g) Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen. Please make it a point to understand which products are eligible for returns before purchasing.
(h) All returns are subject to the discretion of Navvi. But we're a friendly bunch :)
The refund amount may be subject to a deduction against applicable bank charges (minus any payment gateway related processing charges). To raise a dispute, please send an email to firstname.lastname@example.org. Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 1 day of receipt of the product. Disputes registered after 1 day of delivery shall be entertained at the sole discretion of the seller of the product. If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund."
For any other questions or clarifications, please reach out to the Navvi Care team at email@example.com